We may collect the following types of information:

a. Personal Information

• Name, email address, phone number, company details, and billing information.

b. Communication Data

• Phone numbers and message content (used strictly for service delivery).
• API request logs and traffic data.

c. Technical Data

• IP address, browser type, device type, and operating system.
• Cookies and usage data for website analytics.

2. How We Use Your Information

We use your information to:

• Provide and maintain our services (Bulk SMS, SMS API, WhatsApp marketing).
• Manage customer accounts and process payments.
• Send important service updates or promotional content (only if you opt-in).
• Monitor and improve our platform's performance and security.
• Comply with legal obligations and enforce our terms of service.

3. Sharing and Disclosure

We do not sell or rent your personal information.

We may share your information with:

• Trusted third-party service providers (e.g., cloud hosting, payment processors) under confidentiality agreements.
• Law enforcement or regulators when legally required.

4. Data Security

We implement appropriate security measures to protect your data, including encryption, firewalls, and access controls. However, no system is 100% secure, so we cannot guarantee absolute security.

5. Data Retention

We retain your data as long as your account is active or as necessary to fulfill the purposes outlined in this policy. We may also retain and use your information to comply with legal obligations or resolve disputes.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Request correction or deletion of your data.
• Object to or restrict processing.
• Withdraw consent at any time (where applicable).
• To exercise these rights, contact us at info@forwardvaluesms.com.

7. Cookies

We use cookies to improve user experience, analyze traffic, and personalize content. You can manage your cookie preferences in your browser settings.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing any information.

9. Children's Privacy

Our services are not intended for use by individuals under the age of 18. We do not knowingly collect personal data from children.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Effective Date.” We encourage you to review this page periodically.

Contact Us:

If you have any questions or concerns about this Privacy Policy, please contact:

Email: info@forwardvaluesms.com

Website: https://forwardvaluesms.com