A User is a company which has an active account on Forwardvaluesms.com Bulk SMS system.

An Account is a profile of the company which is a User on Forwardvaluesms.com which contains data about the Company.

Forward Value SMS is the owner of Forwardvaluesms.com.

• One person is allowed to have only one account on Forwardvaluesms.com. It is also not permitted to share account logins between users.
• If an account has no activity for a period of more than 6 months then as per the terms of this site it can be cancelled and or removed.
• If a user violates any of the provision of the terms and conditions as laid down in this document, then the Account can be removed from our system with any existing purchased credit.
• If a User wishes to terminate his account, for any reason, he may do so by sending a prior written notification of his intention to do in advance to Forwardvaluesms.com.
• Every new account registration will be subject to the standard verification process of Forwardvaluesms.com.
• Forwardvaluesms.com will send out periodic emails and updates about the service to the User's email account.

When you register yourself on Forwardvaluesms.com, you buy credits for using the system. All payments are charged by Forwardvaluesms.com from the credits that you buy.

Although Forwardvaluesms.com guarantees the best possible service at all times, they cannot be held liable for any delivery failures due to system overload or network failures or any technical outages of services.

Forwardvaluesms.com uses multiple gateways to ensure that the level of service is always excellent. All network operations are monitored round the clock to ensure that they are working without any glitches. If there is any breakdown of service of the primary gateway(s) additional backup gateways will be put in action to ensure that there is no service outage.

It is the responsibility of the User to ensure that the content and type of the message should be conforming to the terms of use of this site. Further it is the User who has to ensure that the message recipient has consented to receiving the messages.

Forwardvaluesms.com will conform with any statutes or any requests from the courts or the police investigating against any violation of use of the site's services.

• No content which is expressly prohibited by law are permitted to be sent out using the services of Forwardvaluesms.com
• Forwardvaluesms.com expressly disapproves the broadcasting of messages including those containing solicitations for money in the form of donations, notices for collections, any preaching of religious type, threat to person, broadcasting an advertising message of service or blood.
• Any SMS promoting pornographic, adult, prostitution or any escort services are strictly prohibited.

You are not permitted to send out bulk messages to a single number.

• Any unauthorized usage of our service is always monitored and will be strictly dealt with.
• As a policy Forwardvaluesms.com never sends out messages asking its Users to share their username and or passwords or ask them to generate a new one at any point.
• As a security reason Users should ensure that they never share their username and password with any one.

If you require an Invoice containing the seal and logo of Forward Value SMS then a request needs to be sent to us. On receiving a confirmation SMS will be sent to you after 3 days and an invoice containing the seal and the logo of Forward Value will be emailed to your registered email address with us.

• All complaints should be addressed to admin@forwardvaluesms.com
• In case a message delivery was failed and you need a refund, please send us the message ID and we will initiate it for you.
• All complaints are looked into as early as possible.
• If we accept a complaint as valid we will ensure that we provide you adequate credit as a compensation for the error in service delivery.

• Forwardvaluesms.com reserves the right to change the contents of this terms or usage at any time without any notice.
• Forwardvaluesms.com reserves the right to track, store and also keep backup of the messages that are being sent using the service and also the IP address from where the messages were initiated.
• These stored data can be used for the purposes of tracking any crime or illegal activities using our services for the assistance of the police or any investigative agency.