Terms and Conditions

Transparency, trust, compliance, protection, accountability.

Effective Date: 14/04/2025

Terms and Conditions

1. Introduction

Welcome to ForwardValueSMS.com ("we", "our", or "us"). These Terms and Conditions ("Terms") govern your use of our website, application, and all services provided by us (collectively, the "Service" or "Services").

By accessing or using our Services, you agree to comply with and be bound by these Terms. If you do not agree to all of these Terms, please do not access or use the Services.

ForwardValueSMS.com offers SMS and mobile communication solutions, including but not limited to:

  • Bulk promotional and transactional SMS
  • API-based messaging integration
  • Scheduled SMS campaigns
  • SMS delivery reporting and analytics

These Terms apply to all visitors, users, and others who access or use the Service.

2. Eligibility

You must be at least 18 years of age and capable of entering into a legally binding agreement to use the Services. If you are using the Services on behalf of a company or other legal entity, you warrant that you are authorized to bind that entity to these Terms.

3. Account Registration

To access certain features, you may need to register an account. You agree to:

  • Provide accurate, current, and complete information during registration
  • Maintain the security and confidentiality of your account credentials
  • Accept responsibility for all activities that occur under your account

We reserve the right to suspend or terminate your account for any unauthorized use.

4. Services and Usage

ForwardValueSMS.com provides tools for SMS broadcasting, automation, and integration via APIs. Usage of the Services must comply with all applicable laws and regulations, including:

  • Local telecommunications laws
  • Anti-spam laws
  • Data privacy and protection acts (e.g., GDPR, CCPA)

You are responsible for ensuring your content and actions comply with these regulations.

5. Acceptable Use Policy

You may not use our Services to:

  • Send unsolicited, spam, or promotional messages without user consent
  • Transmit unlawful, offensive, abusive, or misleading content
  • Violate the rights of others, including intellectual property and privacy rights
  • Disrupt or harm the system’s integrity or security
  • Upload viruses or malicious software

Violation of this policy may result in immediate suspension or termination of your account.

6. Message Content Responsibility

All message content sent through ForwardValueSMS.com is your sole responsibility. We do not monitor or endorse any content you distribute.

You agree not to send:

  • Fraudulent or deceptive content
  • Pornographic, abusive, or hate-related messages
  • Unauthorized marketing campaigns
  • Sensitive personal data without proper user consent

You must also provide recipients with opt-out options if required by law.

7. Compliance with Laws

You agree to comply with all applicable laws and regulations related to SMS communications, such as:

  • Telecommunications and Digital Government Regulatory Authority (TDRA))
  • General Data Protection Regulation (GDPR)
  • CAN-SPAM Act
  • TRA regulations (Dubai, United Arab Emirates) or relevant telecom authority in your region

You must maintain records of user consent where applicable.

8. Payment and Fees

8.1 Pricing

Pricing for services is provided on our website or directly during the purchase process. All prices are exclusive of applicable taxes.

8.2 Billing

You agree to provide valid and up-to-date payment information and authorize us to charge your payment method for fees incurred.

8.3 Non-Payment

Non-payment may result in suspension or termination of services. We reserve the right to recover outstanding balances via collection agencies or legal means.

9. Refund Policy

Refunds are issued only under the following conditions:

  • The service was not delivered due to a technical issue on our end
  • SMS credits were purchased but never used and a refund is requested within 7 days

Refunds will not be granted for:

  • Partial use of services
  • Unused promotional credits
  • Service interruptions caused by carrier partners

All refund decisions are at our sole discretion.

10. Intellectual Property

All software, branding, content, and platform elements are the intellectual property of ForwardValueSMS.com or its licensors.

You may not:

  • Copy, replicate, or redistribute our platform
  • Modify or create derivative works from our materials
  • Use our branding without express permission
11. API Access and Restrictions

If you use our APIs:

  • You must comply with API documentation
  • You may not reverse-engineer, abuse, or overload the system
  • We reserve the right to throttle, limit, or revoke API access for any misuse

    • We may update or discontinue our APIs at any time.

12. Data Protection and Privacy

We collect and use your data in accordance with our Privacy Policy. You acknowledge and consent to:

  • Collection and storage of account and message data
  • Use of cookies and similar tracking technologies
  • Data sharing with third-party vendors where required (e.g., SMS aggregators)

You are responsible for ensuring your customer data is legally obtained and securely handled.

13. Service Availability

We strive to maintain uptime and availability of the Services. However, we do not guarantee:

  • Uninterrupted or error-free service
  • Real-time message delivery
  • Compatibility with all networks or carriers

Temporary outages may occur for maintenance, upgrades, or network failures.

14. Termination

14.1 By You

You may terminate your account at any time by contacting support. Unused SMS credits are non-refundable.

14.2 By Us

We may suspend or terminate your account without notice if:

  • You violate these Terms
  • Your usage poses a threat to our system or other users
  • Legal or regulatory obligations require us to do so

Upon termination, you lose access to the Services and data stored within the platform.

15. Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for:

  • Loss of profits, data, or business
  • Service interruptions
  • Third-party carrier failures
  • Unauthorized access to your data

Our total liability is limited to the amount paid by you in the 3 months prior to the claim.

16. Indemnification

You agree to indemnify, defend, and hold harmless ForwardValueSMS.com, its affiliates, and employees from any claim or liability arising from:

  • Your use of the Services
  • Your violation of these Terms
  • Your violation of any third-party rights
17. Disclaimers

The Services are provided "as is" and "as available" without warranties of any kind. We disclaim all warranties, express or implied, including:

  • Merchantability
  • Fitness for a particular purpose
  • Accuracy and completeness of content

We do not guarantee message delivery or performance across all networks.

18. Force Majeure

We are not responsible for delays or failures caused by circumstances beyond our control, including but not limited to:

  • Natural disasters
  • Internet or telecommunications outages
  • Government actions
  • Cyberattacks or malware
19. Governing Law and Jurisdiction

These Terms are governed by and construed under the laws of [Federal Laws of the United Arab Emirates]. You agree to submit to the exclusive jurisdiction of the courts of that location.

If a provision is found to be invalid or unenforceable, the remaining parts of the Terms shall remain in full effect.

20. Dispute Resolution

a. Informal Resolution

We encourage resolving disputes informally by contacting us at info@forwardvaluesms.com.

b. Arbitration (Optional Clause)

In the event of unresolved disputes, you agree to submit to final and binding arbitration under the rules of [Insert Arbitration Institution].

21. Modifications to These Terms

We may update or modify these Terms at any time. Changes will be effective immediately upon posting. Continued use of the Services after such changes constitutes your acceptance.

We recommend reviewing these Terms regularly.

22. Communications

By using our Services, you agree to receive electronic communications from us, including:

  • Account notifications
  • Service updates
  • Legal disclosures

You can opt-out of marketing emails via your account or the unsubscribe link.

23. Contact Information

If you have questions or need assistance, contact us at:

Email: info@forwardvaluesms.com

Website: https://forwardvaluesms.com

24. Entire Agreement

These Terms, together with our Privacy Policy and any additional agreements, constitute the entire agreement between you and ForwardValueSMS.com. They supersede all prior agreements and understandings, whether written or oral.